How do I sign up for a class? To get started, please create an account by downloading our app or visiting our website. Ensure that you have credits in your account before booking. If you don't have credits, simply visit our 'Buy' page to add some. Once your account is funded, head to the 'Schedule' page to explore our available classes. Select your preferred class, click 'Sign-up,' and secure your spot. You'll receive a confirmation email once your reservation is complete. How far in advance can I reserve a class? Classes become available for sign-up every Saturday at 12 PM for the upcoming week. At that time, all classes for the week will be open for registration. How can I be prepared for my first MatGlo pilates class? 1.Be sure to have a light snack and hydrate before class. 2.Please arrive 15 minutes early to check in. 3.Your first class includes a free mat rental. For all subsequent classes, there is a $2.50 mat rental fee. Feel free to bring your own mat if you prefer. Don’t forget your water—water and energy drinks are available for purchase. 4.We have cubbies in the lobby for storing your personal belongings. Matglo Pilates Studio is not responsible for any lost or stolen items. 5.Our staff will assist you in the studio to ensure you're settled and ready for class to begin. 6.Meet your instructor! If you have any questions, they’ll be happy to offer tips to help you have an enjoyable and effective workout. What can I expect during a class? Each of our classes lasts 60 minutes. Get ready to groove to the rhythm of the music as your instructor guides you through various full-body exercises. Don’t worry – everything will be demonstrated beforehand! While we move together as a group, it’s important to listen to your body and move in a way that feels comfortable to you to avoid injury or overexertion. Above all, HAVE FUN! Our studio is a judgment-free zone where everyone is welcome. What if I am running late to class? We understand that sometimes things come up, and we want to accommodate you whenever possible. If you're an experienced member and running late, please give us a call to let us know. However, you must arrive before class begins. Once class starts, for safety reasons, we cannot allow late arrivals into the studio.If it’s your first time at the studio, we cannot allow last-minute entries. This is to ensure you're fully prepared and familiar with the studio's layout and flow. You can always cancel or reschedule your class via our mobile app or by calling the studio. Please remember, cancellation fees apply if changes are not made at least 4 hours prior to the class start time. What is your cancellation policy? You can cancel your reservation up to four hours before class without any penalty. Cancellations made less than four hours before the class start time will incur a $5.00 automatic fee. What is your no-show policy? If you are registered for a class and do not attend, a $10.00 no-show fee will be automatically charged to your account. I am pregnant, can I still take a class? We recommend consulting with your physician before registering for a class if you’re pregnant. While our studio is not heated, please feel free to let your instructor know that you're expecting. If you do take the class modify the workout to ensure it feels comfortable and safe for you. When will my membership start after purchasing? How often am I billed? Your membership will be billed on a month-to-month basis. Credit packages do not renew. Once you've made a purchase, you can book any available class from our schedule. It's my first time trying pilates, what should I do? Please arrive at least 15 minutes before your scheduled workout. We’ll have you fill out a brief form, give you a tour of the studio, and get you all set for your first class. Be sure to check out our other FAQs for answers to common questions, and don't hesitate to call the studio if you need further assistance. Important: If you arrive less than 10 minutes before class starts and it your FIRST TIME you will not be allowed to join due to enhanced safety policies. In this case, your class will not be refunded. Please arrive on time to avoid this. What is a waitlist and how does it work? Once a class is fully booked, you’ll have the option to join the waitlist. This gives you a chance to get into the class if someone cancels their reservation. We strongly encourage you to join the waitlist if you didn’t secure a spot when the schedule was released—cancellations happen daily, and spots often open up! If you’re still on the waitlist when class time arrives, you can come to the studio and wait in the lobby. If a reserved spot becomes available due to a no-show, and we have room to accommodate you, we’ll happily add you to the class.